Information Required under the Act on Specified Commercial Transactions

Seller
BRUNEL&Co.HATMAKERS

Person Responsible for Operations
Yuki Fujita

Postal Code
150-0011

Address
Towa Shibuya Bldg. 1F, 1-27-6 Higashi, Shibuya-ku, Tokyo 150-0011, Japan

Additional Charges

In addition to the product price, the following charges may apply:

Bank Transfer Fees
Customers are responsible for any bank transfer fees incurred when paying by bank transfer.

Shipping
Shipping fee for one shipment: ¥1,100 (tax included)

Free shipping is available for orders totaling ¥15,000 or more (tax included).

The above shipping fee is charged per shipment and must be paid together with the product price.

Please note that changes or cancellations cannot be accepted after an order has been placed for made-to-order products.

Defective or Incorrect Items

Returns of defective items are accepted only if the item is unused and you contact us by email within 3 days of receiving the order.

Depending on the circumstances, we may ask you to provide photographs of the item by email so that we can confirm the defect.

For items with an initial defect, KLOOTCH will cover the return shipping and handling costs.

If you receive a defective item or an item different from what you ordered, we will accept a return or exchange provided that you contact us within 3 days of receiving the item.

Where possible, we will replace the item with a non-defective item. If a replacement is unavailable, we may arrange for the defective item to be repaired. If the item cannot be repaired, we will issue a refund.

KLOOTCH will cover the return shipping costs for defective or incorrectly shipped items.

Refunds will be transferred to your designated bank account within 7 business days after we receive and inspect the returned item.

Delivery

The estimated delivery time for each product is stated on the respective product page.

Payment Methods

Payment can be made by bank transfer or credit card.

Bank Transfer

Bank Details

Sawayaka Shinkin Bank
Shibuya Branch (Branch No. 005)
Ordinary Account: 1252505

Account Holder
FUJITA YUKI

For payment by bank transfer, please complete your payment within one week of placing your order.

Production will begin once your payment has been confirmed.

Credit Card

Credit card payments are accepted as a single payment only.

If you would like to pay in installments, please contact your credit card issuer directly.

Credit cards issued outside Japan are also accepted.

Your credit card will be charged when your order is completed.

All credit card transactions are processed in Japanese yen (JPY).

Payment Deadline

Payment must be completed within 7 days after we send your order confirmation email.

Returns and Exchanges

We do not accept cancellations or returns for reasons of customer preference, including incorrect sizing or differences between the customer’s expectations and the actual product.

Measurements are provided on each product page. Please review them carefully before placing your order.

If an item does not fit, please contact us for assistance. For eligible items, a size exchange may be possible provided that the item is unused and in its original condition. Availability of a replacement size cannot be guaranteed.

Returns are accepted for defective items only when the item is unused and you contact us within 3 days of receiving the order. We may ask you to provide photographs by email to confirm the condition of the item.

For items with an initial defect, KLOOTCH will cover the necessary return shipping and handling costs. Any other shipping or handling costs are the customer’s responsibility where applicable.

Refunds will be transferred to your designated bank account within 7 business days after we receive and inspect the returned item.

Preparation and production may begin immediately after your order is placed. For this reason, changes or cancellations cannot be accepted once an order has been confirmed. Please carefully review your order details before completing your purchase.

Important Notice

Please note that even in the case of a defective item, we may be unable to accept a return or exchange under any of the following circumstances:

• More than 3 days have passed since the item was delivered.
• The item has been used, repaired, washed, or dry-cleaned.
• The item has acquired odors while in the customer’s possession.
• The item or its packaging has been damaged, stained, or scratched while in the customer’s possession.
• Any original packaging, bags, cases, tags, or other included items have been lost or damaged.

Please contact us before returning any item. Repeated unauthorized returns may result in restrictions on the use of our website.

Contact Information

Please call us during store business hours.

Telephone:
03-6427-2555

Store Hours:
2:00 PM–7:00 PM
Closed Mondays

Email:
info@brunel-hatmakers.com

Website:
https://https://www.brunel-hatmakers.com/