Terms of Service

Overview

BRUNEL & Co. HATMAKERS (“we,” “us,” “our,” or the “Store”) operates this online store and website using Shopify and provides product information, content, features, payment processing, ordering, and other related services (collectively, the “Services”).

These Terms of Service (“Terms”) set forth the conditions governing your access to and use of the Services, as well as your rights and responsibilities.

These Terms contain important provisions concerning your legal rights, including disclaimers of warranties and limitations of liability. Please read them carefully.

By accessing or using the Services, or by purchasing products from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you may not use the Services.

1. Eligibility and Accounts

By using the Services, you represent that you have reached the age of majority in your country or region of residence, or that you have obtained the consent of a parent or legal guardian where required.

When purchasing products or otherwise using the Services, you may be required to provide information including your email address, billing information, payment information, and shipping address.

You represent and warrant that all information you provide to us is accurate, current, and complete, and that you have the necessary authority to provide such information.

If you create an account, you are responsible for maintaining the security of your login credentials and for all activity associated with your account. You may not transfer, sell, or lend your account to any third party.

2. Products

We make every reasonable effort to display the colors, textures, shapes, and other characteristics of our products as accurately as possible.

However, the appearance and color of an actual product may differ from what is displayed on your screen depending on your device, display settings, viewing environment, and other factors.

Natural leather and handmade products may also vary from piece to piece in color, grain, wrinkles, texture, and other characteristics. These variations are inherent characteristics of the materials and manufacturing process and are not considered defects.

Product descriptions, specifications, prices, quantities, and other product information may be changed without prior notice where necessary.

We also reserve the right to discontinue any product without notice and to limit the quantity of products sold to particular customers or regions.

3. Orders

Completion of the checkout process constitutes an offer by you to purchase the products included in your order.

A sales contract is formed when we accept your order and begin processing the order for fulfillment or shipment.

We reserve the right to refuse, modify, or cancel an order due to product availability, payment issues, suspected fraud or unauthorized activity, or other unavoidable circumstances.

If we make such a decision, we will attempt to contact you using the email address, telephone number, or other contact information provided with your order.

Once an order has been confirmed, we may be unable to accept cancellations or changes depending on the status of preparation or production. Please carefully review the product, size, quantity, shipping address, and all other order details before completing your purchase.

Returns and exchanges are governed by our Returns & Exchanges Policy.

Our products are sold for personal use. Commercial resale without our prior authorization is prohibited.

4. Prices and Payment

Product prices, discounts, promotions, and other offers may be changed without prior notice.

The price applicable to your purchase will generally be the price displayed at the time your order is placed.

Unless otherwise stated on the product page, at checkout, or elsewhere in the Services, product prices may not include shipping charges, customs duties, import taxes, or other applicable fees.

Prices, promotions, and product availability may differ between our online store and physical retail location.

You agree to provide accurate and valid payment information when making a purchase.

If you use a credit card or other payment method, you represent that you are authorized to use that payment method.

5. Shipping and Delivery

Shipping and estimated delivery dates are provided for reference only and are not guaranteed.

Delivery may be delayed due to weather, transportation conditions, carrier delays, customs procedures, natural disasters, or other circumstances beyond our reasonable control.

International shipments in particular may require additional time due to customs clearance procedures, local carriers, or other circumstances in the destination country or region.

To the extent permitted by applicable law, we are not responsible for delivery delays caused by circumstances beyond our reasonable control.

6. Intellectual Property

All text, images, photographs, videos, logos, designs, trademarks, product names, and other content made available through the Services are owned by BRUNEL & Co. HATMAKERS or by third parties who have granted the appropriate rights or licenses.

You may not reproduce, republish, modify, sell, distribute, publicly transmit, or otherwise use such content without our prior permission.

The BRUNEL & Co. HATMAKERS name, logos, product names, designs, and related intellectual property may not be used without our prior permission.

Names, logos, trademarks, and other intellectual property belonging to Shopify or other third parties remain the property of their respective owners.

7. Third-Party Tools

The Services may provide access to tools or services offered by third parties.

Such tools and services may not be directly controlled or operated by us.

When using a third-party tool or service, you are responsible for reviewing and complying with the applicable provider’s terms of service and privacy policy and for using such services at your own discretion and risk.

8. Third-Party Links

The Services may contain links to websites or services operated by third parties.

We do not warrant or guarantee the content, accuracy, security, products, or services provided through third-party websites.

To the extent permitted by applicable law, we are not responsible for any loss or damage arising from your use of third-party websites or services.

Please carefully review the applicable terms and policies before entering into any transaction with a third party.

9. Relationship with Shopify

Our online store is operated using Shopify’s platform.

However, the sale of our products and any sales contract entered into through the Store are directly between you and BRUNEL & Co. HATMAKERS.

Shopify is not the seller of our products and is not responsible as the seller for the products themselves, their quality, shipping, or other aspects of transactions between you and BRUNEL & Co. HATMAKERS.

10. Personal Information

Personal information we collect from you is handled in accordance with our Privacy Policy.

Because the Services use Shopify’s platform, Shopify may process certain information about you for purposes including providing, maintaining, and improving the Services.

We may also share information with shipping carriers, payment processors, and other service providers to the extent necessary to provide the Services and fulfill your orders.

For further information regarding the handling of personal information, please review our Privacy Policy.

11. Feedback, Reviews, and Other Submissions

If you submit feedback, suggestions, reviews, ideas, or other content to us, we may use such content to the extent reasonably necessary to operate, improve, or promote the Services.

You represent that you have all necessary rights to any content you submit and that your submission does not infringe the copyrights, trademarks, privacy rights, or other rights of any third party.

You may not submit content that is unlawful, defamatory, discriminatory, obscene, threatening, or otherwise inappropriate.

We reserve the right to remove or hide such content where we consider it necessary or appropriate.

12. Errors and Inaccuracies

Although we take reasonable care in presenting information through the Services, errors, omissions, or delays in updating information may occur in product descriptions, prices, inventory, shipping charges, estimated delivery dates, or other information.

We reserve the right to correct or modify such information without prior notice if an error is discovered.

If a material error is discovered after an order has been placed, we may contact you to modify or cancel the affected order.

13. Prohibited Uses

You may not use the Services to:

• Violate any applicable law, regulation, or generally accepted standards of public order and morality.
• Infringe our intellectual property rights or the rights of any third party.
• Harass, threaten, defame, or otherwise harm us, another customer, or any third party.
• Provide false, fraudulent, or misleading information.
• Transmit viruses, malware, or other harmful code.
• Gain unauthorized access to the Services or interfere with their operation or security.
• Impersonate another person or entity.
• Engage in spam, phishing, or other fraudulent or unsolicited activities.
• Reproduce, republish, sell, or reuse the Services or their content without authorization.
• Improperly collect or use personal information belonging to third parties.
• Engage in any other activity that we reasonably determine to be inappropriate or harmful to the Services.

If you violate these restrictions, we may restrict or terminate your access to the Services without prior notice.

14. Automated Tools and AI Agents

If you access the Services using automated software, AI agents, bots, or similar technologies, you must comply with the methods permitted by us and with any applicable technical restrictions.

You may not use such tools to impersonate human activity, circumvent CAPTCHAs or other access restrictions, impose an unreasonable burden on the Services, or engage in any other activity that we reasonably consider improper or abusive.

We reserve the right to restrict or deny access by automated tools where necessary.

15. Suspension and Termination

We may suspend or terminate your access to all or part of the Services if you violate these Terms or if we reasonably determine that doing so is necessary for the operation or protection of the Services.

Any payment obligations or other liabilities incurred before termination will remain in effect after termination.

Provisions that by their nature should survive termination, including those relating to intellectual property, limitations of liability, indemnification, and governing law, will continue to apply after your use of the Services has ended.

16. Disclaimer of Warranties

While we make reasonable efforts to ensure the accuracy of information provided through the Services, we do not warrant that such information will always be complete, accurate, current, or suitable for any particular purpose.

We also do not warrant that the Services will always be uninterrupted, secure, or error-free.

To the extent permitted by applicable law, we make no warranties regarding the suitability of our products for any particular purpose except as expressly stated through the Services.

17. Limitation of Liability

Except in cases of our willful misconduct or gross negligence, or where limitation of liability is otherwise prohibited by applicable law, we will not be liable for indirect, incidental, special, or consequential damages, loss of profits, loss of data, or similar losses arising out of or relating to your use of the Services or purchase of our products.

Notwithstanding anything in these Terms, any disclaimer or limitation of liability that is not permitted under the Consumer Contract Act of Japan or other applicable laws will not apply to the extent prohibited by such laws.

18. Responsibility for Losses

If your violation of these Terms, applicable law, or the rights of a third party causes loss, expense, or other liability to us or related parties, you may be responsible for such loss or expense to the extent permitted by applicable law.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable under applicable law, that determination will not affect the validity or enforceability of the remaining provisions.

20. No Waiver and Entire Agreement

Our failure to exercise or enforce any right under these Terms will not constitute a waiver of that right.

These Terms, together with the policies and other rules posted through the Services, constitute the agreement between you and us regarding your use of the Services.

21. Assignment

You may not assign or transfer your rights, obligations, or position under these Terms to any third party without our prior written consent.

We may transfer or assign our rights, obligations, or position under these Terms to a third party in connection with a transfer of our business or where otherwise reasonably necessary.

22. Governing Law and Jurisdiction

These Terms and any contracts relating to the Services are governed by the laws of Japan.

In the event of any dispute arising out of or relating to the Services or these Terms, the courts of Japan having jurisdiction over the location of BRUNEL & Co. HATMAKERS will have jurisdiction as the court of first instance, except where otherwise required by applicable law.

23. Headings

The headings used in these Terms are included for convenience only and will not affect the meaning, interpretation, or scope of any provision.

24. Changes to These Terms

The most current version of these Terms will be available on this website.

We may revise these Terms when necessary due to changes in applicable laws, changes to the Services, or other circumstances.

If we make material changes, we will provide notice through this website or by other appropriate means as required by applicable law.

Your continued use of the Services following any changes will be subject to the revised Terms.

25. Contact Information

If you have any questions regarding these Terms, please contact us at:

BRUNEL & Co. HATMAKERS
Towa Shibuya Bldg. 1F
1-27-6 Higashi, Shibuya-ku
Tokyo 150-0011
Japan

TEL: +81-3-6427-2555
E-mail: info@brunel-hatmakers.com