International Returns & Size Changes
We do not offer direct size exchanges for international orders.
If you would like a different size, please return the original item for a refund and place a new order for your preferred size.
To request a return, please contact us at info@brunel-hatmakers.com within 7 days of receiving your order.
Return Conditions
• Items must be unused, unworn, and in their original condition, with all tags and accessories attached or included where applicable.
• We reserve the right to refuse a return if the item shows signs of wear, damage, alteration, or use.
• Refunds are issued for the product price only. Original shipping charges are non-refundable.
• Return shipping to BRUNEL & Co. HATMAKERS is the customer’s responsibility.
• If you place a new order for a different size, all shipping costs for the new order are the customer’s responsibility.
• Any customs duties, import taxes, VAT, handling fees, or other charges incurred on the new order are the customer’s responsibility. Please note that these charges may apply again even if duties or taxes were paid on the original order.
• Availability of your preferred size cannot be guaranteed. We recommend checking availability before returning your original item.
Defective or Incorrect Items
If you receive a defective item or an item different from what you ordered, please contact us before returning it. In these cases, BRUNEL & Co. HATMAKERS will cover the necessary return and replacement shipping costs.
Please contact us at info@brunel-hatmakers.com before sending any item back.